Free shipping, when available, applies only to customers who live in the contiguous United States. Unfortunately we cannot offer free shipping to our customers in Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico, etc. If you place an order we will contact you with the additional charges before shipping your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Damage during shipment is very rare. However, in the event you do receive damaged material it will be replaced if you follow these instructions:
When the shipment arrives, check for damaged boxes, underlayment, molding, etc. If there is any damaged material you MUST accept all of the material and note the damage on the driver's Proof of Delivery. Only damaged material noted on the driver's paperwork can be replaced. The customer must personally notate the amount of damaged/missing materials. Damage must be reported to MosaicMosaic.com within 10 days or replacements cannot be sent out. Refunds will not be given for damaged or missing items even when notated.
When inspecting the delivery do not notate “Subject to inspection”. If this is written on the delivery receipt, the freight company will not cover the cost for the damaged product and MosaicMosaic.Com is not responsible for material not covered for this reason.
Do not refuse delivery of damaged material. Accept the damaged material, note it on the driver's paperwork as described above, save the material and contact MosaicMosaic.Com as soon as possible. If able to do so, please take pictures of the damage and send them in to info@MosaicMsaic.Com along with the name on the order and/or the order number. The freight company may want to inspect or pick-up the damaged material. If you refuse delivery of any items you will be responsible for all shipping charges and restock fees.
During delivery you may notice a carton where the box is torn or ripped. In most cases the flooring itself isn't damaged. If you do receive a box with a couple of damaged pieces the best thing to do is use the damaged pieces for cuts.
Tile & Stone Shipments
Tile and stone products are fragile, and it is normal to have some broken pieces during transit. You may receive up to 5% broken pieces. Please figure this potential breakage into your waste calculation.