MosaicMosaic.Com guarantees that all of our products are free of manufacturing defects and will replace any products found to be otherwise.
If you are not satisfied with your order for any reason please contact us within 10 days of receiving your order. Refunds for products can be given for the purchase price of the actual products but not for shipping charges incurred by the customer.
Larger orders of over 10 sheets of tile and/or $300.00 are subject to a 50% restocking fee. Please call us within 10 days of receiving your order for refund/return approval before sending your product back. If you do not contact us within 10 days of receiving your order MosaicMosaic.Com reserves the right not to accept the returned items. Please keep in mind that all product must be in perfect resalable condition when we receive it in order for MosaicMosaic.Com to issue your refund.
SPECIAL NOTE: Custom Design Like sheet blends, tile sample boards, tile sample swatches or custom House Numbers Plaques & Signs are non-returnable and non-refundable.
Defective or Damaged Hardware:
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Prior to shipping back any product we must be contacted either by E-mail at info@MosaicMosaic.Com or by phone at 954-583-4299 to obtain a Return Goods Authorization Number, RGA Number.
Please do not ship anything back without prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued without this number.