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Shipping & Returns

Returns Policy

Refund Policy
Caesarea Design, Inc guarantees that all of our products are free of manufacturing defects and will replace any products found to be otherwise. If you are not satisfied with your order for any reason please contact us within 10 days of receiving your order. Refunds for products can be given for the purchase price of the actual products but not for shipping charges incurred by the customer. Larger orders of over 10 sheets of tile and/or $300.00 are subject to a 50% restocking fee. Please call us within 10 days of receiving your order for refund/return approval before sending your product back. If you do not contact us within 10 days of receiving your order Caesarea Design, Inc reserves the right not to accept the returned items. Please keep in mind that all product must be in perfect resellable condition when we receive it in order for Caesarea Design, Inc to issue your refund.

SPECIAL NOTE: Custom design sheet blends, tile sample boards, tile sample swatches or custom house numbers are non-returnable and non-refundable. 

Defective or Damaged Hardware:
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Prior to shipping back any product we must be contacted either by E-mail or phone at 954-583-4299 to obtain a Return Goods Authorization Number, RGA Number.

Please do not ship anything back with out prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued with out this number.

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 


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